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Who We Are

Frequently Asked Questions

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Have you ever had a question and didn’t know where to find the answer? If so, you’ve come to the right place.

This section is a compilation of answers to the questions most commonly asked by our constituents. Just start by following one of the links below. If you can’t find the question you wanted to ask, don’t hesitate to contact us.

  1. If you need help , please call us at 281-342- HELP (4357) 24 hours a day, seven days a week for emergency assistance, or email us at

    If you are in immediate danger, please call 911.

  2. Once we have made sure you are safe, we have a wide range of services designed to help you become truly independent of abuse and to live a life, free of violence and fear. These services range from emergency shelter , safety planning, counseling to housing assistance.

  3. We’re always on the lookout for individuals like you wanting to get involved. Visit our Get Involved section to find out ways to donate or volunteer.

  4. We have a responsibility to our community and our donors and work hard to ensure long-term sustainability of the organization. We make our IRS Form 990 available for review, as required by law. Visit our Financials page to learn more.

  5. What is your organization's privacy policy?

    Our organization takes our privacy policy seriously and takes steps to protect and ensure the safety of our supporters. We do not sell or otherwise disclose information about our volunteers or supporters outside of our immediate organization. This policy has no exceptions. We do not sell or exchange your information with any other organizations, public, private or nonprofit. For more detailed information visit our Privacy Policy page.

  6. Donations for our families can be taken to the Administrative office: 501 E Hwy 90A, Richmond, TX or any of our PennyWise Resale Store or Donation Center locations. Please specify that you would like your donation to go directly to a survivor and/or their children. We will deliver to the families.

  7. What is the age requirement to be a volunteer?

    Volunteers must be 15 years of age. Anyone under 15 must be accompanied by a parent. Children under the age of 12 are not permitted to volunteer due to safety. To work directly with our clients, you must be 21 years of age.

  8. Yes! We would love to host your team! Here are some ways your group can volunteer together or team build: ThriftWise Resale Stores; host a donation drive; update property with landscaping; provide or even serve a meal at the shelter. Fill out a Group Volunteer Request Form to get started.

  9. ThriftWise is a great place for you to start earning your community service hours. First step is to complete an application online, attend orientation and then sign up for your preferred ThriftWise location.

  10. Do you accept volunteer interns?

    Yes. We accept interns that can do all three terms of their practicum work in counseling with us. Volunteer interns must complete an Internship Application and attend the Direct Service training prior to beginning their internship. If you have further questions, contact Becky Watts, or 281-344-5759.

  11. When is the next volunteer orientation?

    We offer volunteer orientation the 1st Wednesday of the month at 10 am & 6 pm at the Administrative office- 501 E Hwy 90a. Complete the application online. You will receive an invite to the next orientation with details.

  12. I cannot make it to Volunteer Orientation. Can I still volunteer?

    Yes. Contact Becky Watts at . Some positions require face-to-face interaction prior to starting.

  13. Can I get Court-Ordered Community Service hours at Fort Bend Women’s Center?

    Yes. WE CANNOT ACCEPT APPLICANTS WITH THEFT, FORGERY OR ASSAULT CASES. NO EXCEPTIONS. Visit our Volunteer section for the Court-Ordered community service rules and guidelines. If you have further questions, contact Becky Watts at or 281-344-5759.

  14. Direct Service Advocate training is offered numerous times a year. Volunteers must meet with Becky Watts, Volunteer Engagement Manager and/or appropriate Program staff prior to training to make sure you are a perfect fit for the position you will be training for.

2022 Impact

  • Crisis Hotline Calls


  • Survivors and Children Served


  • Clients Receiving Emergency Shelter


  • Hours of Case Management Delivered


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